Our Frequently Asked Questions are divided into specific categories to help you find the answers you need quickly. If you cannot find an answer to your question, please call our office at 866-384-3033
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What happens to any information stored in the cell phones?
Many of the cell phones we receive are destroyed and recycled according to EPA guidelines. This process destroys all information stored in the cell phones. If a cell phone is refurbished and resold for reuse each phone is 'flashed', i.e. software unlocks each phone enabling it to be reprogrammed. This process wipes the phone's memory clean and enables a new number to be assigned. However, SmartRecycle strongly recommends that donors clear the memories on their cell phones of any sensitive private information before donating them. In addition, donors should always ensure the service on any cell phone they donate has been disconnected, to prevent fraudulent use. SmartRecycle will not be responsible for any information left stored in the memories of phones donated or their fraudulent use.
Do you accept accessories such as earpieces, owner’s manuals, and chargers?
What types of cell phones does SmartRecycle accept?
Do we have to separate the cell phones by model or keep track of the different models?
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